Refund Policy

Last Updated: 6 September 2026

Thank you for using Brahmin Roots. This Refund Policy applies to the recurring subscription fees paid to Hyperneural Technologies LLP for the Brahmin Roots platform.

1. No Refunds

Brahmin Roots is a digital service where access is granted immediately upon successful payment. Because the primary value of the Service (access to the curated community and discovery platform) is delivered at the moment of activation, all subscription payments are final and non-refundable.

We do not offer refunds or credits for any partial-month subscription periods, if you do not find a match, if you change your mind, or if your account is terminated for violating our Terms of Service.

If you subscribed through the Apple App Store or Google Play, that store's refund policy applies and overrides this section.We do not process those payments and cannot refund or decline them on the store's behalf — request a refund directly from Apple or Google.

2. Double Payments

If you have been charged twice for the same account due to a technical error at the payment gateway, please contact us within 48 hours of the transaction at hello@brahminroots.com with the payment IDs. We will verify the claim and process a refund for the duplicate transaction within 7-10 business days.

3. Payment Failures

In case of a failed transaction where the amount is deducted from your bank but not updated on Brahmin Roots, the amount is usually refunded automatically by your bank or the payment gateway within 3-5 working days. If it persists, please reach out to us.

4. Cancellations

You can cancel your subscription at any time. Upon cancellation, you will not be charged for subsequent billing periods, and you will retain access to premium features until the end of your current paid billing period. This is the same whether you cancel because you have found someone or for any other reason — we will help you stop the next renewal, but we do not refund the period you have already paid for.